Your satisfaction with our product is guaranteed 100%. 
 
To receive a full refund, you must receive a return authorization and number from our customer service department prior to 21 days of the original shipping date.  Please call our toll free number 866-663-6953 and speak with one of our customer service representatives regarding any issues or concerns with our products.
 
Please note:  Products returned must be in its original unopened bag and the return authorization number must be printed on the outside packaging.
 
Products ordered incorrectly and returned must also receive a return authorization number.  Customers will be required to pay a 10% restocking fee and all shipping fees.
 
As with all rules there are exceptions.  We are a family owned business and we are always willing to work with our customers.  Should you feel an exception is warranted please feel free to call our customer service department.

 

All returns must be sent to:

 

California Dowel & Turnings, Inc.

7294 Melrose Street

Buena Park, CA  90621

 

Att:  Returns or Exchange Department